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Home / Policies / Latency Guarantee

cyberMIND Latency Service Level Guarantee

cyberMIND's Latency Service Level Guarantee ("Guarantee") is based on an average round-trip transmission between cyberMIND-designated backbone POPs for the cyberMIND services listed below. Latency shall be measured by cyberMIND averaging sample measurements taken during a calendar month between such backbone POPs.

Asia Pacific to North America Latency 140 milliseconds or less
North American Latency 85 milliseconds or less
Transatlantic Latency 120 milliseconds or less
European Latency 85 milliseconds or less

Asia Pacific to North America Lantency 140 milliseconds or less
North American Lantency 85 milliseconds or less
Transatlantic Lantency 120 milliseconds or less
European Lantency 85 milliseconds or less


Should cyberMIND fail to meet the Guarantee in two consecutive calendar months, Customer is entitled to a one (1) day prorated credit for the cyberMIND Monthly Membership Fee for the second month and an additional one (1) day prorated credit for any consecutive month in which the Guarantee is not met.
To receive the credit if this Guarantee has not been met, Customer must contact cyberMIND's customer service group within 30 days of the end of the month for which credit is requested.

cyberMIND will not extend a credit if failure to meet the Guarantee is attributable to acts of God, civil disorder, natural cataclysm or other occurrences beyond the reasonable control of cyberMIND.

Guarantee Coverage: Customers that register and have service in the applicable geographic region are covered for the following cyberMIND services: LAN Connect, Higher Broadband, the Internet access features of cyberMIND Dialup, Dedicated, and Roaming.

Customers with North American service sites are eligible for North American and Transatlantic coverage. Customers with European service sites are eligible for European and Transatlantic coverage.


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Last modified: Sunday, July 30, 2000