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Walk-Through of the Web Server Certificate Request Process

This page will provide step-by-step instructions on how to obtain a cyberMIND Web Server Certificate. Print this page and keep it as a guide to the request process.

Table of contents

• Step1: Get all your documentation together
• Step2: Generate a Key and Certificate Signing Request (CSR)
• Step3: Submit this CSR to cyberMIND in the On-Line Enrollment Process
• Step4: Get Your Order Number
• Step5: Subscriber Agreement
• Step6: Send Us Your Company Documentation
• Step7: We Process Your Request
• Step8: Install Your Certificate
  

Step 1: Get all your documentation together:

- Required Documentation

Please note:
Only send your documentation through once you've completed the enrollment and when you have received your order number. You may send your Documentation to your nearest representative or directly to one of the cyberMIND offices.

• US customers: Click here

We need the appropriate documentation because before we can issue your certificate we need to verify that:

• We are issuing it to the correct company.
• The company owns the internet domain name in the request.
• The company is registered in one or more countries.
• The registered company name is the same as the name on the certificate request.
  

The precise documentation we need varies depending on your country and type of organization. It's most important that you get the documentation that proves your registration with national or provincial or state authorities, because that is the documentation that will determine the precise organization name you ask for in the certificate.

Step 2: Generate a Key and Certificate Signing Request (CSR)
- This is what a valid CSR looks like.

If You Own and Manage Your Own Server:

1. To generate your key and Certificate Signing Request (CSR) you will have to follow the instructions that come with your secure server software.
2. The size of the key that you generate will be a determining factor in the strength of the certificate that you purchase:
   For a Supercert: You will have to generate a 1024 bit key.
   SSL Server Certificate: We recommend that you generate a 1024-bit key as well, although it is not a requirement. This will enable 128 bit encryption between your web site and some web browsers and 40 bit in others.
   

Sites Hosted by an ISP or Web Hosting Company:
Ask your ISP or web hosting company to generate a private key and certificate signing request (CSR).
Please remember to provide us with the details of the organization that owns the domain and not the details of the hosting company.

Important Notes:

a) Organizational Details

The company name, state/province and country that you stipulate in the request has to be identical to the details in your documentation.

If your CSR matches your documentation, you will get your certificate very quickly. If not, you WILL have a longer wait.

b) Private Key

If you cannot access your private key, you cannot use the certificate we issue.

We are unable to re-issue certificates if you cannot access your private key.

A lost key may cost you US$125, so please be sure to make backups!

For more information about key management and our certificate reissuing policy, please go here.

PLEASE NOTE: When you generate your CSR you will also generate a private key. Make a note of the password you used to protect it, and make a backup of that key!

Step 3: Submit this CSR to cyberMIND in the On-Line Enrollment Process
You will have to enroll for your certificate online. The CSR that you generated in Step 2 must be e-mail to the address provided during this online process.

During the enrollment process you will be asked for the following information:

Organization details:
- Full company name
- Domain name to be secured
- Company Contact details
- Administrative, Technical and Billing contact
- Country
- Payment information

Contacts: You will be asked to choose an Administrative, Technical and Billing contact. Please provide their full phone number including the country and area code (e.g. +27 21 917 8900) as well as their email address and job title.

Please Note: During the enrollment you will be asked to enter your domain name. Please include the full domain to be secured e.g. www.joesoap.com

Step 4: Get Your Order Number
When you've entered all the information into the fields in the enrollment process, you will receive an Order Number.

You will use your order number to track your certificate status, generate your Letter of Authorization, and download the certificate.

Step 5: Subscriber Agreement

You will be asked to agree online to the terms and conditions set out in our Subscriber Agreement. Use of your cyberMIND Certificates is contingent on your online acceptance of this agreement.

Step 6: Send Us Your Company Documentation

Click here for a list of the required documents.
Please make sure to read all the relevant information pertaining to each document.

cyberMIND Representatives
You can fax your documents to the representative of your choice for faster processing. Otherwise, use a reliable courier or delivery service.
cyberMIND Contact information

Step 7: We Process Your Request

We will process and issue your certificate when we have all the information we need to authenticate your company and domain name.

You will be assigned an account manager. You will find their email address on your status page. Please contact your account manager if you have any questions.

When we've verified all your information, we will issue your certificate and you will receive and email with a URL where you can download your certificate. (You will need your Order number.)

Step 8: Install Your Certificate

When you've downloaded your certificate you will have to install it on your server.

If your site is hosted by an ISP or web hosting company they will have to do this step for you.

To install your certificate, you will need the private key which first generated the CSR. If you cannot find this key, or it cannot be accessed, you cannot use the certificate and you will have to get a new one. You will be charged US$125 for a new certificate.

Once you have installed your certificate successfully, you need to set up SSL on your server. Please refer to the documentation which accompanied your software for exact details.

For more Information Please Contact Us:
Email: [email protected]
Phone: 616/373-6680